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Policies & Pricing

Please Note:  When you send us a purchase order, you are agreeing to the policies below.

  • Pricing:  Unit prices are established before starting production and are based on our shop rate of $30/hour. Price quotes are good for a minimum of six months. Services other than production such as prototyping, sample making and design work will be billed by the hour.
  • Quantity Minimums:  Minimums vary by product and price point but are generally around $250 per order. Information on minimums, both for total order and for each color/style if applicable, will be provided along with your initial price quote.
  • Purchase Orders:  Purchase orders can be in any format as long as they are numbered and dated and the quantities of each style/size/color are clearly specified. Orders will not be started until we receive a purchase order and all necessary materials. Once we receive a purchase order and materials the order is considered to be in process and cannot be cancelled or changed.
  • Payment:  We accept PayPal and checks. 50% down is required on the first order with the balance due at time of shipping. On subsequent orders the full amount is due at time of shipping.
  • Materials:  Materials can be shipped directly here and stored between orders, however anything that sits unused for six months will be returned to you at your expense.
  • Turnaround:  Turnaround time on orders is generally 2-3 weeks after we receive the materials and PO. Please allow one additional week for the first order of a given product. In the event that we have a backlog and the wait time will be more than three weeks, you will be notified at the time you place your order.
  • Shipping Charges:  Finished goods will be shipped to you via UPS, FedEx or the US postal service and the exact shipping charges will appear on your invoice.
  • Non-Disclosure:  We are happy to sign a non-disclosure agreement and have a template available for clients to use.
  • Guarantee:  We stand behind our work! Nearly all production issues can be avoided by due diligence and strong communication during the samples and pricing stage. In the event that you receive something from us with which you’re not completely thrilled, please contact us immediately. If it was something that we overlooked, we will gladly fix or replace it immediately. No matter what, communication is key. Please let us know if you are not satisfied so we can work to resolve the issue.

See Getting Started for details on pre-production steps.

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